Solve Your IT Problems Quickly with 24/7 Technical Support!
Technical support and training services guarantee the smooth operation of your business's IT operations. As Dem Teknoloji, we offer 24/7 help desk, remote support, on-site technical service and comprehensive user trainings. Our experienced support team provides fast solutions via phone, email and ticketing system, and provides reliable service with SLA commitments. We optimize your IT infrastructure with proactive monitoring and managed IT services, and increase efficiency by training your employees.
24/7 Help Desk and Technical Support
We provide technical support every day of the week, every hour of the day.
- Support via phone, email, WhatsApp and ticketing system.
- Multi-level support (Level 1, 2, 3 support).
- SLA-based fast response times.
- Turkish and English support service.
Remote Support and Troubleshooting
We provide fast problem resolution with secure remote access.
- Secure connection with TeamViewer, AnyDesk.
- Software installation and configuration.
- Troubleshooting and debugging.
- Secure session with end-to-end encryption.
On-Site Technical Service
We provide on-site service in situations requiring physical intervention.
- On-site intervention in hardware failures.
- Server, PC, printer and network device service.
- Cabling and infrastructure works.
- On-site within 2-4 hours according to SLA.
Managed IT Services
We actively manage your entire IT infrastructure.
- Proactive system monitoring and maintenance.
- Patch management and security updates.
- Backup, anti-virus and firewall management.
Frequently Asked Questions
Our help desk team provides service 24 hours a day, 7 days a week. You can get support via phone, email, WhatsApp, and ticketing system. Average response time is 15 minutes (varies by SLA). Priority-based support: Critical issues are prioritized. Escalation matrix: Unresolved issues are escalated to a higher level. Quick intervention with remote access (TeamViewer, AnyDesk). On-site technical service is organized if necessary. All requests are recorded and tracked in the ticketing system.
SLA defines our service level commitments. Response time: Critical 15min, High 1 hour, Medium 4 hours, Low 1 business day. Resolution time: Determined by the complexity of the problem. Uptime guarantee: 99.9% uptime commitment for critical systems. Availability: Help desk availability hours. Reporting: Monthly performance reports. Penalty clauses: Credit or discount in SLA violations. Customized SLA is created for each customer.
Yes, we use corporate remote support tools. Secure platforms such as TeamViewer, AnyDesk, LogMeIn. Connections are encrypted with end-to-end encryption. Session approval: User approves each connection. Session logging: All remote sessions are recorded. Access control with MFA (Multi-Factor Authentication). Temporary access: Automatically closes after connection. File transfer control: File transfer requires permission. Compliance: Compliant with ISO 27001 standards.
Hardware failures: Server, PC, printer physical failures. Network infrastructure: Cabling, switch, router problems. Installation works: New equipment installation and configuration. Complex problems: Technical problems that cannot be solved remotely. Data center operations: Rack mounting, cable management. Security: Systems requiring physical access. Response time: On-site within 2-4 hours according to SLA. Scheduled maintenance: Appointment visit for planned maintenance.
Basic IT usage: Windows, Office 365, email. Cybersecurity awareness: Phishing, secure password, social engineering. Business applications: CRM, ERP, custom software. Remote working tools: Teams, Zoom, VPN usage. Data security: GDPR/KVKK, file sharing, backup. Troubleshooting: Basic troubleshooting techniques. Online and face-to-face training options. Certified training programs. Customized training: Training content specific to needs.
We use ITSM (IT Service Management) platform. Opening a ticket: Creating a request via email, portal, phone. Automatic assignment: Automatic assignment according to problem type. Priority setting: Determining criticality level. Tracking: Process tracking with ticket number. Communication: Messaging over ticket. Knowledge base: Self-service for frequently encountered problems. Reporting: Ticket statistics and trend analysis. Integration: Email and Slack notifications.
Managed IT is outsourcing your entire IT infrastructure. We perform proactive monitoring and maintenance. Patch management: Security updates. Anti-virus and security management. Backup and disaster recovery. Network and server management. User account management. Cloud services management. Capacity planning and reporting. We meet all your IT needs for a fixed monthly fee. You avoid the cost of running an IT department. We provide consultancy as a Strategic IT partner.
Break-fix: Intervention is made only when there is a breakdown. It is a reactive approach. Charged on an hourly or project basis. Creates unpredictable costs. Downtime may last longer. Managed support: Proactive monitoring and preventive maintenance. Fixed monthly fee. Service guaranteed with SLA. Continuous optimization. Cost predictability. Managed support is more economical in the long run. Break-fix is recommended for small businesses, managed for large businesses.
Yes, we offer professional certification training. Microsoft: Azure, Office 365, Windows Server. CompTIA: A+, Network+, Security+. Cisco: CCNA, CCNP. Linux: LPIC, RHCSA. Cloud: AWS Solutions Architect, Google Cloud. Cybersecurity: CEH, CISSP. ITIL: IT Service Management. Project Management: PMP, Scrum. Classroom and online training options. Exam preparation support. Official certification exam coordination. Corporate training packages.
Bronze: 9x5 (business hours) support, 4 hours response time, remote support. Silver: 12x5 extended hours, 2 hours response, 1 on-site visit per month. Gold: 24x7 support, 1 hour response, unlimited on-site visits, dedicated engineer. Platinum: 24x7 premium support, 15 min response, proactive monitoring, ITSM integration. Custom: Customized packages. Pay-per-incident: Pay as you use option. Different SLA levels in each package. Discount on annual contracts.
We serve all sectors: Finance and banking. Health and pharmaceuticals. Manufacturing and industry. Retail and e-commerce. Educational institutions. Professional services (law, consulting). Logistics and transportation. Technology and software. Public institutions. SMB and Enterprise customers. We understand the specific requirements of each sector. We are familiar with compliance and regulatory requirements. We offer vertical-specific solutions.
We have a team of certified and experienced experts. Level 1 support: Help desk technicians (2-5 years experience). Level 2 support: System administrators (5-10 years experience). Level 3 support: Senior engineers (10+ years experience). Certifications: Microsoft, Cisco, CompTIA, Linux. Continuous training: Adaptation to technology updates. Turkish and English support. 24/7 coverage with team rotation. Knowledge sharing and documentation culture. Customer satisfaction oriented approach.
Let Us Call You Now!
Fill out the form below, and we will call you immediately to answer your questions and offer you the most suitable solutions.